RETURNS & REFUNDS

RETURNS & REFUNDS

We want you to feel confident when shopping with IMPERONEX.

30-DAY RETURNS

If you would like to request a return, please contact us within 30 days of receiving your order.

Items should be returned in their original condition with all included components, accessories and packaging where reasonably possible.

To request a return, please contact our Customer Support team at support@imperonex.com and include your order number and the reason for your return.

Please contact us before returning any item so that we can provide the appropriate return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order details and clear photos or videos of the item and packaging where appropriate.

Our team will review the issue and provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and your applicable consumer rights.

REFUNDS

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

PRODUCT WARRANTIES

Certain IMPERONEX products may include an additional commercial warranty where expressly advertised on the relevant product page or included with the product.

The duration, coverage and conditions of any such warranty may vary depending on the product.

Any commercial warranty offered by IMPERONEX is provided in addition to, and does not limit, any mandatory consumer rights you may have.

NEED HELP?

For questions about returns, refunds, damaged or defective products, or warranty support, please contact our Customer Support team:

Email: support@imperonex.com

You can also reach us through our Contact Us page.

IMPERONEX LTD
Company No. 17382887
Registered in England and Wales