Shipping policy
SHIPPING POLICY
Last Updated: October 9, 2026
At IMPERONEX, we aim to provide a clear, reliable and transparent delivery experience for every order.
This Shipping Policy explains our order processing, estimated delivery times, tracking, shipping charges and other important information relating to the delivery of IMPERONEX orders.
1. ORDER PROCESSING
Orders are processed before shipment.
Processing times may vary depending on product availability, order volume, destination, payment verification and other operational factors.
Once an order has entered processing or has been dispatched, we may not be able to change or cancel it.
If you need to request a change or cancellation, please contact us as soon as possible at support@imperonex.com.
2. SHIPPING DESTINATIONS
IMPERONEX may ship to multiple international destinations.
Available shipping destinations are determined by the markets and delivery regions currently supported by our store.
If delivery is unavailable to your location, this will normally be indicated during checkout.
Shipping availability may be updated from time to time as we expand or modify our supported markets.
3. SHIPPING COSTS
Applicable shipping costs will be displayed or communicated before you complete your purchase.
Where IMPERONEX expressly offers free shipping or states that shipping is covered by IMPERONEX for an eligible order or destination, the customer will not be charged a separate standard shipping fee for that eligible shipment.
Any optional or upgraded shipping services, where available, may be subject to additional charges that will be disclosed before purchase.
Shipping offers and eligibility may vary depending on the destination, market, product or promotion.
4. ESTIMATED DELIVERY TIMES
Estimated delivery times may vary depending on the destination, product availability, fulfilment location, shipping method and carrier.
The estimated delivery timeframe applicable to an order may be displayed on the relevant product page, during checkout, or in order communications where appropriate.
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
Business days generally exclude weekends and applicable public holidays.
Delivery estimates may be affected by carrier operations, customs processing, destination, local delivery conditions, public holidays and circumstances outside our reasonable control.
Where applicable law provides specific delivery rights, those rights remain unaffected.
5. ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow time for the carrier's tracking system to activate and display the first tracking update.
Tracking updates are provided by the relevant carrier and may not always update in real time.
6. SHIPPING DELAYS
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.
Possible causes include:
• Customs or border processing.
• Carrier disruptions.
• Severe weather.
• Public holidays.
• Unusually high shipping volumes.
• Local delivery disruptions.
• Events outside our reasonable control.
If you experience a significant delay with your order, please contact support@imperonex.com and we will assist you where reasonably possible.
7. TAXES, DUTIES AND IMPORT CHARGES
The treatment of taxes, customs duties and import-related charges may vary depending on the destination country, the location from which the order is fulfilled and applicable law.
Where IMPERONEX expressly states at checkout or elsewhere in connection with an eligible purchase that applicable shipping and taxes are covered by IMPERONEX, we will apply that commitment in accordance with the conditions stated for that order and destination.
Any taxes, duties or other mandatory charges collected directly by IMPERONEX will be disclosed where required before the purchase is completed.
International customs and tax rules vary by jurisdiction and may change from time to time.
Before expanding into a particular market, IMPERONEX may apply market-specific shipping, tax or import arrangements in accordance with applicable requirements.
Nothing in this Shipping Policy overrides mandatory taxes, customs procedures or legal requirements imposed by the relevant authorities.
8. CUSTOMS PROCESSING
International shipments may be subject to customs processing in the destination country.
Customs clearance times are controlled by the relevant authorities and may occasionally affect delivery estimates.
Where additional information is reasonably required to complete customs clearance, the customer may be asked to provide that information to the carrier or relevant authority.
IMPERONEX is not responsible for delays caused solely by customs authorities where those delays are outside our reasonable control, but we will provide reasonable assistance where appropriate.
9. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully review your:
• Full name.
• Delivery address.
• Postal or ZIP code.
• Contact information.
If you notice an error after placing an order, contact support@imperonex.com as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed once an order has entered processing or has been dispatched.
Additional costs resulting from incorrect information supplied by the customer may be handled in accordance with applicable law and the circumstances of the order.
10. LOST ORDERS
If tracking indicates an unusual delay or you believe your shipment has been lost, please contact support@imperonex.com with your order number.
We may investigate the shipment with the applicable carrier or fulfilment provider.
Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law and the circumstances of the order.
11. DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If your order arrives damaged or you receive an incorrect product, contact us as soon as possible at support@imperonex.com.
Please include:
• Your order number.
• A description of the issue.
• Clear photographs or video where reasonably appropriate.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
12. DELIVERY RESPONSIBILITY
Nothing in this Shipping Policy limits or excludes any responsibility or consumer right that cannot legally be limited or excluded.
For customers protected by United Kingdom consumer law, applicable statutory delivery rights remain unaffected by this Policy.
13. CONTACT US
For questions regarding shipping, tracking or delivery, please contact:
IMPERONEX LTD
Company No. 17382887
Registered in England and Wales
Registered Office:
Suite 11103, 5 Brayford Square
London, United Kingdom
E1 0SG
Customer Support:
support@imperonex.com
General Enquiries:
info@imperonex.com
Website:
imperonex.com