Privacy policy
PRIVACY POLICY
Last Updated: September 17, 2026
IMPERONEX LTD ("IMPERONEX", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide our customers with our products and related services (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, process, disclose and protect your personal information when you visit or use our website, make a purchase or other transaction through the Services, create an account, contact us, or otherwise interact with IMPERONEX.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information relating to an identified or identifiable individual.
Depending on how you interact with the Services, where you reside and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address and shipping address.
Financial and Payment Information
This may include payment method, transaction details, payment confirmation and other payment-related information. Payment information may be processed directly by Shopify and/or our authorized third-party payment providers. IMPERONEX does not necessarily receive or store your complete payment card details.
Account Information
This may include your username, account credentials, preferences and account settings.
Transaction Information
This may include products you view, add to your cart, purchase, return or cancel, as well as information relating to previous transactions.
Communications With Us
This may include information you provide when contacting us regarding customer support, returns, warranties, orders or other enquiries.
Device and Technical Information
This may include information about your device, browser, network connection, IP address and similar technical identifiers.
Usage Information
This may include information about how and when you access, browse and interact with our website and Services.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you create an account, place an order, contact us, submit information or otherwise use the Services.
• Automatically through our website and Services, including through cookies and similar technologies.
• From Shopify and service providers that process information on our behalf or provide technology, payment, analytics, fulfilment, shipping, security or other services supporting our business.
• From business partners and other third parties where permitted by applicable law.
3. LEGAL BASES FOR PROCESSING
Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.
Depending on the circumstances, our lawful bases may include:
Contract
Where processing is necessary to process your order, take payment, arrange delivery, provide customer support, manage returns or refunds, administer warranty services or otherwise perform our contract with you.
Legal Obligation
Where processing is necessary to comply with applicable legal, tax, accounting, regulatory or other legal requirements.
Legitimate Interests
Where processing is necessary for legitimate business interests such as protecting our Services, preventing fraud, improving our website and customer experience, maintaining business operations and protecting our legal rights, provided those interests are not overridden by your rights and interests.
Consent
Where applicable law requires consent for a particular processing activity, including certain marketing or cookie-related activities. Where processing is based on consent, you may withdraw your consent at any time.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
• Process and fulfil orders.
• Process payments and transactions.
• Arrange shipping and delivery.
• Manage returns, refunds and warranty requests.
• Create and maintain customer accounts.
• Provide customer service and respond to enquiries.
• Communicate important information about orders and transactions.
• Improve our website, products, Services and customer experience.
• Maintain website and payment security.
• Detect, investigate and prevent fraud, misuse or unlawful activity.
• Comply with legal and regulatory obligations.
• Establish, exercise or defend legal claims.
5. MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information to send marketing and promotional communications or support advertising activities.
Where consent is required by applicable law, we will obtain appropriate consent before sending such communications or using information for relevant advertising purposes.
You may unsubscribe from promotional emails at any time by using the unsubscribe option contained in those communications.
Even if you unsubscribe from marketing communications, we may continue to send non-promotional messages relating to your orders, transactions, account, security, customer support or other necessary service communications.
6. SECURITY AND FRAUD PREVENTION
We may process personal information to provide a secure shopping and payment experience and to detect, investigate and prevent suspected fraudulent, illegal or malicious activity.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials. You should not share passwords or other account access information with others.
7. HOW WE SHARE PERSONAL INFORMATION
Where necessary and permitted by applicable law, we may share personal information with:
• Shopify and other technology providers supporting our store.
• Payment processors and financial service providers.
• Shipping, fulfilment and delivery providers.
• IT, hosting, cloud storage, analytics, security and customer support providers.
• Marketing and advertising service providers where legally permitted.
• Professional advisers where reasonably necessary.
• Government authorities, regulators, courts, law enforcement agencies or other parties where disclosure is required or permitted by law.
• Parties involved in a legitimate corporate transaction such as a merger, acquisition, restructuring or sale of business assets.
We may also disclose information where you specifically request, direct or consent to the disclosure.
8. OUR RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify processes certain personal information relating to your access to and use of our store in order to provide its ecommerce platform, payment, security and related services.
Information submitted through our Services may be transmitted to Shopify and other authorized service providers, including parties located outside your country of residence, where necessary to operate the Services.
In circumstances where Shopify independently determines the purposes and means of processing certain personal information, Shopify is responsible for that processing in accordance with its own privacy documentation and applicable law.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers, including Shopify, may use cookies and similar technologies to operate the Services, maintain security, remember preferences, understand website usage, improve functionality and, where permitted by law, support marketing and advertising.
Depending on your location, you may be provided with controls for managing certain cookie and privacy preferences.
Where consent is legally required for non-essential cookies or similar technologies, such technologies will be used in accordance with applicable consent requirements.
10. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website or service, its own privacy policy and terms will apply.
IMPERONEX is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not control.
11. CHILDREN'S DATA
Our Services are not directed at children, and we do not knowingly collect personal information from children below the applicable legal age.
If you believe a child has provided personal information to us, please contact us at support@imperonex.com so that we can review the matter and take appropriate action.
We do not knowingly sell or share personal information belonging to individuals under the age of 16 in circumstances where such activities are regulated by applicable law.
12. SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no security system or method of transmission over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, administering warranties, maintaining appropriate business and transaction records, complying with tax, accounting and other legal obligations, resolving disputes, preventing fraud and establishing, exercising or defending legal claims.
The specific retention period depends on the type of information, the purposes for which it is processed and applicable legal or regulatory requirements.
When personal information is no longer reasonably required, we will delete, anonymize or otherwise securely dispose of it where appropriate.
13. YOUR RIGHTS AND CHOICES
Depending on where you reside and applicable law, you may have rights regarding your personal information, including:
• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of certain personal information.
• The right to request restriction of certain processing activities.
• The right to object to certain processing activities.
• The right to data portability in applicable circumstances.
• The right to withdraw consent where processing is based on consent.
• The right to object to certain direct marketing activities.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing certain requests.
We will respond to valid requests within the timeframe required by applicable law.
14. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred, stored or processed outside the country in which you reside.
Where personal information is transferred outside the United Kingdom or European Economic Area and applicable data protection law requires safeguards, we will use legally recognized transfer mechanisms or other permitted safeguards where appropriate.
These may include adequacy regulations, applicable standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum or other mechanisms recognized under applicable data protection law.
15. COMPLAINTS
If you have concerns about how IMPERONEX processes your personal information, please contact us using the information provided below.
Depending on where you reside, you may also have the right to lodge a complaint with the relevant data protection authority.
Individuals in the United Kingdom may have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements or other operational reasons.
When appropriate, the revised Privacy Policy will be published on our website and the "Last Updated" date will be updated.
17. CONTACT US
For questions regarding this Privacy Policy, your personal information or the exercise of applicable privacy rights, please contact:
IMPERONEX LTD
Company No. 17382887
Registered Office:
Suite 11103, 5 Brayford Square
London, United Kingdom
E1 0SG
General Enquiries:
info@imperonex.com
Privacy & Customer Support:
support@imperonex.com
Website:
imperonex.com